1. Unless otherwise agreed in writing, boots are hired out in pairs for two weeks, i.e. fourteen days. This time period starts the day after the boots are dispatched by Royal Mail Next Day Special Delivery.
2. The time span of the hire agreement is confirmed at the time of hire and
is indicated on your receipt, the date by which the boots must be returned
is also indicated.
3. Boots must be received at the Equestrian Select office on or by the date
indicated on your receipt. Boots not received by this date will be charged
an additional weeks hire charge of £8 per week plus a £5 late
fee for administration in chasing the late boots.
4. If the boots on hire are purchased before the end of the hire agreement,
the cost of the hire (not post & packing) will be deducted from the value
of the boots at the time the hire agreement commenced.
5. The hire period can be extended for a maximum of 4 weeks.
6. Your receipt includes a returns number. This must be displayed on the outside of the package when returning the boots. Failure to do this may result in the package being rejected and returned to you!
7. It is the customer's responsibility to ensure that boots are returned to the Equestrian Select office on time. "Lost/Delayed in the post" is not an acceptable excuse!
8. The purchase value of the boots at the time of hiring is indicated on your receipt. This indicates the full value of the boots, taking into account any previous wear & tear.
9. It is the customer's responsibility to ensure they have read and followed the instructions sent out with the boots.
10. Lost or damaged boots (excepting reasonable wear & tear) are the responsibility of the customer and you will be charged for repairs or replacements, up to the full value of the boots as indicated on your receipt.
11. Consumable components such as insoles and socks are not part of the hire agreement and must be purchased separately. These are non-returnable and are non-refundable.
12.Post and Packing costs are non-refundable, under any circumstances.